FixamLagos's Most
Reliable Repair
Partner
Workshop-on-wheels dispatching certified technicians with OEM parts across Lagos mainland and island. Built for property managers, hotels, and retail chains.
Onboarding Audit
Before a single technician is dispatched, we conduct a thorough asset census across your properties. Our team catalogs every appliance by make, model, age, and failure history — building a maintenance baseline that makes every future service call faster and cheaper.
Most Lagos property managers discover 15–20% more appliances than they thought they owned. We find them, tag them, and give you a clean asset register within 24 hours of engagement.
| Category | Units | Status |
|---|---|---|
| Refrigeration | 24 | Mapped |
| HVAC / Air Conditioning | 18 | Mapped |
| Laundry Equipment | 12 | Mapped |
| Generators | 6 | Flagged |
| Small Appliances | 34 | Mapped |
| TOTAL | 94 | COMPLETE |
SLA Configuration
No two partners have the same tolerance for downtime. A hotel with 200 rooms cannot wait four hours for a failed chiller. A residential property manager with 30 units might. We configure your SLA around your actual operational risk — not a generic tier menu.
Response commitments are contractually binding and tracked in real time. If we miss an SLA window, the service credit is automatic — no dispute, no paperwork.
Mission Critical SLA includes a dedicated standby technician assigned to your property during peak occupancy periods — at no additional charge for contracts above 50 units.
| Metric | Standard | POPULAR Priority | Mission Critical |
|---|---|---|---|
| Response Time | 4 hours | 90 minutes | 47 minutes |
| Resolution SLA | 24 hours | 8 hours | 4 hours |
| Coverage | Mon–Sat | Mon–Sun | 24/7/365 |
| Parts Standard | OEM / Compatible | OEM Only | OEM + Stock Reserve |
| Reporting | Weekly digest | Real-time portal | Live dashboard + API |
Technician Assignment
Each partner account is assigned a primary technician team based on your location cluster and appliance categories. These are not call-center dispatches — they are dedicated professionals who learn your specific equipment inventory and building access protocols.
Every Fixam technician carries a calibrated diagnostic meter, brand-specific fault code libraries, and a van stocked with the 40 most common OEM failure parts for your equipment mix.
Real-Time Reporting
Your partner portal shows every open job, technician GPS position, parts used, and response-time compliance in real time. No more chasing status updates. No more wondering if the repair was done or just logged.
Every invoice line includes the actual vs. contracted response time. SLA breaches trigger automatic service credits before you even notice — the system catches them, not you.
| Ref | Appliance | Response | SLA | Status | Amount |
|---|---|---|---|---|---|
| FX-2026-0847 | LG Chest Freezer | 41 min | 90 min | COMPLIANT | ₦18,500 |
| FX-2026-0851 | Daikin Split Unit | 38 min | 90 min | COMPLIANT | ₦24,000 |
| FX-2026-0862 | Samsung WM 8kg | 55 min | 90 min | COMPLIANT | ₦12,750 |
| FX-2026-0878 | Thermocool Fridge | 102 min | 90 min | CREDIT ISSUED | ₦0 |
What Your Competitors Already Get
████████ Hotel Group · Lagos Island + Lekki
"We were paying three different contractors to cover the same properties — and none of them had the right parts when it mattered. The night our main chiller failed during a full house, we had guests checking out by 2am."
Fixam consolidated all three properties under a single Mission Critical SLA, assigned a dedicated four-technician team, and pre-stocked the hotel's most common failure parts in a branded on-site cabinet. Response time dropped from an average of 3.2 hours to 41 minutes.
Asset audit completed. 214 appliances catalogued across 3 properties on VI and Lekki.
Mission Critical SLA deployed. Dedicated team of 4 technicians assigned to hotel cluster.
First full reporting cycle. 97.3% SLA compliance rate. Zero guest complaints logged.
Maintenance cost down 35% vs prior vendor. HVAC uptime at 99.1% across all properties.
Request a Partnership Audit
Download Our SLA Template
Not ready to commit? Download the actual SLA template we use with all partners — including response-time matrices, parts coverage clauses, and automatic credit formulas.